Case Study Expressoft
About the company
Expressoft is one of our customers from Romania. The company develops and delivers innovative software solutions and the highest quality services for large and medium-sized companies. Learn how Expressoft improved one of the solutions provided to their customer using Google Maps.
Expressoft provides IT solutions for restaurants, hotels, beauty salons, and retail. The company offers the main components of its customer’s business: POS, eCommerce, PMS, order management, inventory and control systems, CRM, ERP, and reporting tools.
The main challenge that our client was facing was providing efficient delivery management which would increase customer satisfaction. The solution had to be an application integrated with a software suite for taking over, managing, delivering, and collecting orders. One of the purposes of the application was to increase the satisfaction and loyalty of the customers of the company for which the solution was built.
To address the challenge, the company chose Google Maps Platform.
The resulting software solution integrates with all the necessary tools. As a result, the entire delivery process is fast and the staff is organized in a more efficient way, helping to build a pleasant experience for the customers.
Main benefits of using Google Maps solution
Efficient delivery times and routes
Streamlining the flow of information
Increasing customer satisfaction
Optimizing costs and increasing the business profitability
Thanks to the integration of the solution created by Expressoft with Google Maps, the application can accurately estimate the preparation and delivery times of every order. Delivery addresses are identified directly on the map.