Expressoft Technology use Google Maps for order delivery

Case Study Expressoft

About the company

Expressoft is one of our customers from Romania. The company develops and delivers innovative software solutions and the highest quality services for large and medium-sized companies. Learn how Expressoft improved one of the solutions provided to their customer using Google Maps. 

Contents:

Industry: IT
Country: Romania
Solution / Serivce: Google Maps Platform
Expressoft provides IT solutions for restaurants, hotels, beauty salons, and retail. The company offers the main components of its customer’s business: POS, eCommerce, PMS, order management, inventory and control systems, CRM, ERP, and reporting tools.

Challenge

The main challenge that our client was facing was providing efficient delivery management which would increase customer satisfaction. The solution had to be an application integrated with a software suite for taking over, managing, delivering, and collecting orders. One of the purposes of the application was to increase the satisfaction and loyalty of the customers of the company for which the solution was built.

Solution

To address the challenge, the company chose Google Maps Platform.

The resulting software solution integrates with all the necessary tools. As a result, the entire delivery process is fast and the staff is organized in a more efficient way, helping to build a pleasant experience for the customers.

expressoft_phone

Main benefits of using Google Maps solution

Efficient delivery times and routes 

Streamlining the flow of information 

Increasing customer satisfaction

Optimizing costs and increasing the business profitability

Effects

Thanks to the integration of the solution created by Expressoft with Google Maps, the application can accurately estimate the preparation and delivery times of every order. Delivery addresses are identified directly on the map.

3

distances measured with Distance Matrix API

1

correctly identified addresses with Geocoding API

800

routes created with Directions API
For Expressoft, the partnership with Globema is defined by mutual support. This partnership has always provided us with the support, promptness, and flexibility necessary to solve the encountered challenges. We stand by our customers as a strategic partner and this responsibility means we must secure quality and trust-based collaborations, such as we have with Globema.
— Dragos Georgescu , Head of Enterprise Solutions, Expressoft Technology